PRIVACY POLICY
LETS FOLLOW THE RABBIT Privacy Policy
We take our customers’ privacy seriously and we will only collect and use your personal information as outlined below.
Your privacy is important to us. We will only use personal data, such as your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect your personal data where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
This Website is not intended for children and we do not knowingly collect data relating to children. If you are under the age of 18, you should use our Website only with the involvement of a parent or guardian and should not submit any personal data to us.
We will only keep your personal data for as long as we are either required to do so by law or as required for the purposes for which it was collected. We will promptly delete your personal information once such purposes have been fulfilled We will periodically review the retention period of your personal data. At the end of that retention period, your personal data will either be deleted completely or anonymised.
Where we process your personal data, we do this for as long as you are an active user of our Site and it is required for business and legitimate interests or legal requirement or with your consent. The retention period of your personal data would be subject to our periodical review but would typically be around 7 years from your last interaction with us.
Where we process personal data for marketing purposes with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in the future.
You can visit and browse the Website www.letsfollowtherabbit.com without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your user name and password.
If you have any comments or suggestions, please email us at Letsfollowtherabbit@gmail.com
- Collection of Personal Information
LETS FOLLOW THE RABBIT does not sell, share or trade customers' personal information collected online with third parties unless as specified in this Policy or where you have given your express consent. In particular, we do not share your personal information to third parties outside our corporate group for direct marketing purposes without your express consent.
Personal information collected online will only be disclosed within our corporate group for internal use and to be provided to our service providers (such as outsourced delivery team, operators of our IT systems, website service providers, data processors, data storage service providers) for the purpose of providing service to you only.
When you (i) create a Member account or (ii) place an order for any products with us or (iii) when you subscribe to our publications, we may ask you to provide us with the following information :
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Name, including First Name and Last Name.
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Date of Birth
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Delivery Address
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Billing Address
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Payment details, such as credit card details or PayPal account details
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Email Address
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Telephone Number
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Mobile Number
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Social media information, such as Facebook or Instagram IDs. Information about your interests, preferences and hobbies. The provision of the information is voluntary. However, if certain requested information is not provided, we will not be able to process your order and deliver the ordered products to you.
Personal information we collect from you will be used in some or all of the following ways:
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To deliver to you the products you have purchased from LETS FOLLOW THE RABBIT by our outsourced delivery team;
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To update you on the delivery of the product and for customer support purposes;
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To provide you with relevant product information
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To process your orders and to provide you with the services and information offered through our website and which you requested;
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To administer your account with us;
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To administer campaigns, contests and lucky draw should you choose to participate;
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To provide you with customer service and support;
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To verify and carry out financial transactions in relation to payments you make online and to transfer the information to financial institutions and credit card companies for processing payment;
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To audit the downloading of data from our website;
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To improve the layout and/or content of the pages of our website and customise them for users;
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To identify visitors on our website;
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To carry out research on our users’ demographics;
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To send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you consent to being contacted for these purposes;
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To meet legal, regulatory or compliance requirements, dealing with enquires from law enforcement or regulatory bodies
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To provide the information to our legal advisors, auditors and accountants to advise us on the operation of the Website and delivery of the products and related issues;
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To transfer the information to our data processors to assist us in processing and storing your personal information;
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To notify you about changes to our Terms of Service or Privacy Policy;
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All other incidental and associated purposes, including seeking professional advice.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and explain the basis for doing so.
TERMS OF SERVICE
You will need to register an account to use some of the Services available to you on the Website. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we collect, use, transfer and process your personal information. The Privacy Policy also governs your use of the Services. LETS FOLLOW THE RABBIT only accept orders from you if you are aged 18 or over. In using the Website, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.
By using our Services or communicating with us by email, you agree to receive communications from us electronically, whether by email or by posting notices on the Website and that such electronic communications satisfy all legal requirement that such communications be in writing.
LETS FOLLOW THE RABBIT reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Website is unavailable at any time and for any period.
PROHIBITIONS AND FAILURE TO COMPLY
We may take actions against your account for activities including, but not limited to:
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Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way
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Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
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Advertising or sending unsolicited messages
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Impersonating others or providing any kind of false information
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Infringing any third party rights (including the intellectual property rights of any other person or entity).
LETS FOLLOW THE RABBIT reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.
ELIGIBILITY TO PURCHASE
In order to place orders with us, you must meet our conditions of eligibility:
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Be aged 18 years of age or over
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Be in possession of a valid credit/debit card issued by a licensed bank acceptable to LETS FOLLOW THE RABBIT for payment or be in possession of a valid PayPal account.
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You shall provide personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Website)
In placing an order with us, you authorise LETS FOLLOW THE RABBIT to process a charge or charges on your credit/debit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
You may not purchase products from the Website for reselling purposes or commercial exploitation.
PRODUCTS AND PRODUCT DESCRIPTION
LETS FOLLOW THE RABBIT will endeavour to ensure that the Content and the product descriptions on the Website are as accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, up to date or error-free.
The packaging of the products may vary from that shown on our Website.
LETS FOLLOW THE RABBIT reserves the rights to make minor changes to the products:-
to comply with relevant legal and regulatory requirements (such as labelling requirement); and
to implement minor technical adjustments and improvements, for example to address a security threat.. These changes will not affect your use of the product.
PRICING
Prices are shown on the Website in Hong Kong Dollars (HKD). Prices displayed on the Website at the time your order is accepted will be honoured except in the case of obvious error. While we make every effort to ensure that all prices appearing on the Website are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any product that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. The price of products shown on this Website does not include delivery charges, which shall be advised to you separately during checkout.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
The price of the products is exclusive of any applicable taxes or excises (including VAT or sales taxes, if any) under any applicable laws. You shall be liable and shall indemnify us for any taxes payable.
PAYMENT
Our payment processes meet the stringent international security standards set down by the payment card industry to make your shopping experience safe and secure. If you have registered an account on the Website and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of gross negligence or wilful default on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
If you do not pay for the products at checkout, we may suspend supply of the products until you have paid us the outstanding amounts.
ACCEPTANCE OF YOUR ORDER
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order, at which point a contract will come into existence between you and LETS FOLLOW THE RABBIT . Your order will be accepted and the contract between you and LETS FOLLOW THE RABBIT will be completed when we send you an email to confirm that the goods have been dispatched to you. Once an order has been accepted, it cannot be modified or cancelled. If the order has to be necessarily modified or cancelled, there will be a 5% administrative fee charged.
Notwithstanding the above, LETS FOLLOW THE RABBIT reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, any one or more of the following:
The product you ordered is out of stock.
We identify a pricing or product description error.
We are unable to obtain authorisation for payment.
You do not meet the eligibility criteria to purchase as set out in this TOS.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
SHIPPING, DELIVERY AND COLLECTIONS
Once the order is confirmed, no information and shipping address can be changed. LETS FOLLOW THE RABBIT ’s teams will send you a delivery notice by email with shipping details to your registered email address. Your products will be sent out based on the estimated delivery date. We will try our best to meet these estimates but cannot guarantee delivery times.
Orders will be shipped by third party courier. You may refer to the tracking number from the link in the delivery notification email and check the status of your shipment by visiting the courier service's official website.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of pending payment verifications or customs clearance.
Products purchased may be subject to customs and export control laws and regulations. You agree to comply with all applicable international and national laws and regulations. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Import Taxes & Duties - Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination and shall be charged on top of our selling price.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at LETS FOLLOW THE RABBIT. For further details of charges, please contact your local customs office.
Customs & Regulations - You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign Transaction Fees - Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
A product will be your responsibility from the time the product is sent out to the registered address. You bear the possible risk of loss upon delivery to your registered address. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept that the signature of the recipient or collector is evidence of due delivery and fulfilment of your order by LETS FOLLOW THE RABBIT and you will release us from any and all liability with respect to the due and complete performance of your purchase order of products. You also accept the associated transfer of responsibility (including risk of loss) in the same way.
*An administration fee per contact information or delivery address change will be charged directly.
**For service coverage and the exact terms of conditions of third party courier, please refer to courier service’s official website.
***Please note: Local delivery service is currently only available for addresses within Hong Kong Special Administrative Region (except the districts of Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Lo Wu, Lau Fau Shan, Tai Po Plover Cove (Include Luk Keng), Lung Kwu Tan, Sai Kung Pak Tam Chung (Including Hoi Ha Wan) Clear Water Bay (Po Toi O & Tin Hau Temple), Outlying Islands (excluding Tung Chung, Ma Wan & Discovery Bay) & Container Terminals). Remote areas and residential address may incur an extra cost HKD$30 and HKD$20 respectively. Extra costs may be charged directly by our delivery team in cash at the time of delivery. P.O. Box are not accepted for local or overseas delivery.
LETS FOLLOW THE RABBIT reserves the right to update its shipping policy at its sole discretion without prior notice and changes will be posted on the Website. In the event of any dispute, the decision of LETS FOLLOW THE RABBIT shall be final and conclusive.